Frequently Asked Questions
Do we need to notify our customers if we are using the CheckBack Service?
Yes, you notify your customers at the point of sale that your business
electronically recovers returned checks and recovery fees. We can supply
a sticker to post at your location if necessary.
What if funds are not available to pay the check?
If funds are not available on the first representation, CheckBack attempts
a second representation. If the second representation is unsuccessful,
CheckBack can forward the item to a secondary collection agency for you.
Do I need special equipment to use CheckBack?
No, the CheckBack RCK program requires no special equipment since we do all
the work for you.
Will I be notified of returned check activity?
Yes, our system sends an email notification when CheckBack activity
has occurred. You can then check your account online for more
specific information, including viewing a copy of the check.
Why would I use CheckBack instead of a collection agency?
The recovery fees associated with CheckBack representation are lower.
The electronic representation of NSF items does not adversely affect an
individual's credit rating, having an item sent to a collection agency
might. In addition, you receive the full face value of the item, not
just a percentage.
What type of returned checks can be recovered with CheckBack?
Checks eligible for representation are:
Checks returned as not sufficient funds (NSF) or uncollected funds
Personal checks written for less than $2,500.00
Checks written within the past 180 days (before representation)
What types of checks are not eligible for CheckBack services?
Checks not eligible for representation are:
Items returned for reasons other than "NSF" or "Uncollected Funds"
Checks written on most business accounts
Third party items
Checks not payable in U.S. currency
Postal Service money orders
Federal or state government checks
Items already represented twice
For More Help Contact ITI:
- 1-800-436-1710
- support@itinternet.net
